A North Canterbury family was "stunned" to learn how to connect their new home to power would cost $ 14,800. Lydia and Rob Armstrong, along with their four children aged between 2 and 11, moved to their new Cheviot home a few days before the lockout nationwide – choosing to leave a cold and wet rented cottage at # 39. approaching the winter. The family rebuilt their home after it was irreparably damaged in the 2016 Kaikōura earthquake. Construction began in early 2019 following an agreement with their insurance company. On March 9, the family received a quote from the Mainpower power company for $ 14,800 to connect their home. TO FIND OUT MORE: * The Te Kūiti couple who cannot afford to use the heat pump say that the electric company's charge explanation is & # 39; gobbledygook & # 39; * Marlborough landowners dig to help cut costs for saving 70 oak trees * $ 1697 electricity cut 40% after customer complaint * Dicey electric pole is about "home camping" residing in North Shore The cost covered for the replacement of the electrical pole to which the cables had laid on their property, since it was not suitable for the use, the connection itself, and the labor and equipment necessary for the job. The new home built by Armstrong. They were forced to rebuild after their home was irreparably damaged by the 2016 Kaikōura earthquake. Lydia Armstrong said she was "panicked" by the original quote and complained to the company. In 2017, he paid Mainpower for only $ 3,397 to replace a stake on their property that was damaged in a storm. He had asked Mainpower to provide a detailed breakdown of the original $ 14,800 quote. The company responded by dividing the budget into three categories of $ 5800, $ 6500 and $ 600 (excluding GST). Armstrong said the breakdown did not provide clarity. The family moved to their new home on March 25 and have lived without power ever since. They rely on an extension of a nearby shed to power the electronics and a log burner to heat the hot water. Furnished The Armstrong family, as well as Lydia Armstrong's father, inside the new Cheviot house, where they lived without energy. Last week, Mainpower offered the family a one-off bona fide reduction on the total cost of $ 14,800, to $ 10,185. The discount came after Armstrong started talking about his situation with the media and Hurunui Mayor Marie Black. "We'll go on, but it's still a huge sum of money, but basically we had the fight on our part … we have to turn on the power, we have to be properly insured, we have to get the build signed," Armstrong said. He said Mainpower was due to visit their property on June 2nd. "They offered us a better offer under a financial hardship grant, which is very useful for us, but it doesn't answer our question (why it costs so much), that's it." Provided Hugo and Freddy Armstrong playing during the construction of the new family home. A Mainpower spokesman said he could not further break the quote, as Armstrong had requested, due to commercial sensitivity. They had offered Armstrong a detailed list of the offer, without prices, but Armstrong said he didn't think this would provide her with new information. "I really don't see what harm it would have done for a large company like Mainpower to provide us with a little bit of clarity, with a little bit of transparency," said Armstrong. The Mainpower spokesperson said that the company's approach to citations has "evolved" in recent years. "We now evaluate customer jobs to reflect the actual cost of doing the work for customers without relying on other North Canterbury shareholders and consumers to subsidize or bridge the deficit," he said. He said he believed the company had reached a "fair and friendly deal" with the Armstrong family. He declined to comment further. New Zealand consumer managing director Jon Duffy said that "Mainpower divided the citation into just three categories" for reasons (certainly for Armstrong). He said that some costs have been "all bundled together" and a consumer "should expect to be able to understand what they are actually paying for." "We recommend this consumer to return to the supplier and request a more detailed quote."